The Magic Broomstick is dedicated to providing a first rate service whilst giving 100% satisfaction.

Should you wish to contact The Magic Broomstick regarding your buying experience with us, or regarding products which are not on the website but you would like us to source, or for any other matter relating to your trading experience with The Magic Broomstick, you can

Email:-   mairi@themagicbroomstick.co.uk

Telephone :-  01556 504443

Write to :-  The Magic Broomstick.

                   141 King Street

                   Castle Douglas

                   Kirkcudbrightshire

                   DG7 1DX

Payments

Payments can be made using all major credit/debit cards using World Pay and Paypal.

Shipping and Handling

Postage charges are listed against each item.  We aim to be competitive with our postal charges and do review them on a regular basis.  We post everything by First Class Mail, which allows for customers to receive items quickly.

Royal Mail aim to deliver all First Class mail the next working day however the estimated delivery time is approximate and The Magic Broomstick has no control over the Postal Service, therefore we cannot be held responsible for any delays caused by Royal Mail.

We endeavour to post orders out within 2 days of orders received and paid for, however under normal circumstances we will post orders within 24 hours of the order and payment received. 

While every effort is made to ensure all products are available there are occasions when events outwith our control mean an item is temporarily out of stock.  In such circumstances you will be emailed with an approximate delivery date and at this time you will have the opportunity to cancel your order at which time a full refund will be made.  If you have ordered several items and you want to continue with a partial order then we will refund the difference. 

Returns

The Magic Broomstick will accept the return of items, which have been ordered in error, or you are unhappy with provided they are unopened, complete with any tags attached and are in a resalable conditions. Before any returns are made the customer must notify The Magic Broomstick of the reason for the return and they will be issued with a returns number.  Returned items will not be dealt with unless this returns number is included in the returned package.  The Magic Broomstick must be notified within 14 days of receipt of the goods if there is a problem with them and they require to be returned. The Magic Broomstick will not be held responsible for the return postage of these items unless the item is being returned due to a fault. Once an item has been returned and checked then a refund will be given.

We will endeavour to resolve any difficulties quickly and request that any problems be brought to the attention of The Magic Broomstick promptly, to allow us to do this.